14,000 couldn’t log on: system malfunction fixed (UPDATE)

14,000 couldn’t log on: system malfunction fixed

A technical malfunction meant that 14,000 people at the RUG were having trouble logging on to their RUG accounts on Tuesday.
14 January om 12:27 uur.
Laatst gewijzigd op 15 January 2020
om 11:26 uur.
January 14 at 12:27 PM.
Last modified on January 15, 2020
at 11:26 AM.

René Hoogschagen

Door René Hoogschagen

14 January om 12:27 uur.
Laatst gewijzigd op 15 January 2020
om 11:26 uur.
René Hoogschagen

By René Hoogschagen

January 14 at 12:27 PM.
Last modified on January 15, 2020
at 11:26 AM.

The malfunction took place on Monday night and continued into Tuesday morning, when mainly staff accounts were still affected, which meant staff members had trouble logging in.

The CIT had initially hoped to fix the problem over the course of the morning , but later said the problems would likely persist throughout the day.

They have since found the cause of the system malfunction, but they can’t comment on it.

RUG spokesperson Jorien Bakker has nothing to do with the implementation of the new university-wide software program.

No data has been lost, says Bakker. ‘The problem only pertains to the login system.’

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